BE CREATIVE DIGITAL
PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.
Last Revised: 2020-01-17 11:46:32
STANDARD REFUND TERMS
Products purchased from Be Creative Digital may be refunded only if cancelled within 15 days of the date of the transaction.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service. You may cancel a product or service at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstances. Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
- Websites Productions (all plans, except for Landing Pages)
- Facebook Advertising (all plans, except lowest variation)
- Google Advertising (all plans, except lowest variation)
PRODUCTS NOT AVAILABLE FOR REFUNDS
- Websites Repairs
- Landing Pages
To process refund, or to return the funds back to customer, we need to make sure that the money has been successfully transferred from customer to our account. Refund request is mostly applicable in Card Payment transactions, and it works by restoring the Card limit. Refund for other payment methods can be processed by transferring the money back.
Refund process for Credit Card normally takes 7-14 working days. Refund for Debit Card might take longer, up to two months; and customer needs to contact their Issuing Bank as well.
You can request for a card transaction refund by emailing firstname.lastname@example.org with the transaction details (i.e. order ID, refund amount, reason for refund, etc).
Refund request took couple of days because it needs to be coordinated with various parties, such as acquiring and issuing bank. If customer complained that their limit has not been returned, merchant should ask the Acquiring Banks and customer should ask the Issuing Bank as well. It usually need data of: orderID, merchants details, customer details, and approval code.
We do not charge any additional fees on chargebacks and refunds. The transaction fee still applies for a successful transaction that is eventually refunded.
Refund Processing Time
Typically the funds will be credited within 7-14 business days after the refund request is submitted. We have seen longer period (up to 45 days) for cross border transactions (i.e. card transactions using international credit/debit card issuing bank).